Technology
The reasoning engines behind plan generation and language understanding.
An agent classifies incoming tickets, retrieves relevant knowledge and prior resolutions, drafts a response, and resolves simple cases directly while escalating complex ones with a summary.
An agent handles common L1 requests through guided conversations, executes approved remediation scripts and opens tickets with full context when escalation is needed.
An agent enriches inbound leads, scores them against an ideal profile, drafts personalized outreach and books meetings, handing off warm conversations to reps.
An agent orchestrates the onboarding checklist across systems, provisions access per role, schedules orientation and escalates blockers to the right owner.
An agent ingests service requests, optimizes technician assignments against constraints, and notifies technicians with a prepared job packet.
The model maker shipped a research preview of an agent that can navigate browsers, fill forms and complete multi-step tasks on behalf of users, signaling a shift from chat to action.
Brand teams now run agents that monitor live ad performance, reallocate spend across channels and draft creative variations around the clock.
A benchmark of realistic web errands shows frontier multimodal agents completing tasks at roughly 70% of human speed and accuracy, up from under 20% a year ago.